SHIPPING POLICY

SHIPPING POLICY
Last updated: September 26, 2022

1. Scope
   This Shipping Policy governs the shipment of products marketed by Alef Med (the “Clinic”), as cosmetics and parapharmacy. Aesthetic medicine and cosmetology services are not subject to shipping.
2. Shipping Zones
   — Peninsular Spain.
   — Balearic Islands: specific deadlines and costs.
   — Canary Islands, Ceuta and Melilla: check conditions, customs procedures and possible surcharges (DUA/IGIC/IPSI).
   — European Union (optional): check enabled destinations.
   — Clinic pickup: available at [full address] (free of charge).
3. Preparation and delivery times
   — Order preparation: [24—48 working hours] from the confirmation of payment.
   — Estimated delivery:
   • Peninsula: [24—72 working hours].
   • Balearic Islands: [2—5 business days].
   • Canary Islands/Ceuta/Melilla/EU: [3—7/7—14 business days] (depending on destination and customs).
   The deadlines are indicative and may vary for logistical reasons or force majeure.
4. Shipping costs
   — Peninsular Spain: [€].
   — Balearic Islands: [€].
   — Canary Islands, Ceuta and Melilla: [€] + possible customs charges borne by the recipient.
   — Free shipping starting at [amount] (peninsula only, unless indicated).
   The final cost is shown before you pay.
5. Carriers and tracking
   We ship with [transport company (s)]. When you ship the order, you will receive an email/SMS with the tracking number and status of the shipment.
6. Delivery and conditions
   — Address: be sure to indicate your full name, telephone number and address (incl. floor/door).
   — Delivery attempts: [no.] attempts; if this is not possible, the package may be left at a collection point [carrier] through [days].
   — Reception: signature or identification may be required. If someone else picks up the package, they must be authorized.
7. Changes of direction
   You can request changes before shipping by writing to [email]. If the package is already in transit, we will process the modification with the carrier (costs or delays may apply).
8. Incidents, Losses and Damages
   — If the package arrives damaged or tampered with, indicate the incident to the delivery person and Take pictures of the outdoor/interior state.
   — Communicate it to us within [24/48 hours] from delivery to [email] attaching order number, description and photos.
   — If the incident is confirmed, we will manage a replacement or refund depending on availability and the Refund Policy.
9. Restricted products and special conditions
   — For safety/hygiene reasons, certain products (e.g., aerosols, medical supplies, thermo-sensitive products) may have shipping limitations or require special packaging.
   — In times of extreme heat/cold, the transport of thermo-sensitive products may be affected; if appropriate, we will inform you of alternative options or collection at the clinic.
10. International shipping and customs (if applicable)
    — Orders outside of Spain may be subject to taxes, fees or duties charged to the recipient (usual INCOTERM: DAP).
    — Customs controls may cause delays beyond our management.
11. Holidays and peak demand
    On local/national holidays and high-demand campaigns (Black Friday, Christmas, etc.), deadlines may be extended.
12. Impossibility of delivery
    If the package is returned by the wrong address, repeated absence or not picked up on time, we can resend the order (with a new shipping cost) or refund the amount discounting the logistics costs incurred, depending on the Refund Policy.
13. Transfer of risk and ownership
    The risk on the products is transmitted to the recipient upon delivery to the carrier/recipient in accordance with applicable regulations. Keep the proof of delivery.
14. Billing
    We issue an invoice in accordance with tax regulations. If you need a nominative one, provide us with your tax information when placing the order or write to us at [email].
15. Contact
    For any questions about shipments or issues: info@alef-med.com — +34 960 397 016 — [clinic address].

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